Call us : (757) 962-3511

Contact Us

Our Fort Story Family Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!

Leasing and Community Management Office

560A Cape Henry Road
Virginia Beach, VA 23451
Phone: (757) 962-3511
Hours of Operation:
Mon thru Fri: 8:00 am - 5:00 pm

Leasing Information:
Get the leasing process started today by completing a brief online leasing inquiry here, or call our leasing team at (757) 962-3511.

Resident Services:
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (757) 962-3511. 



Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at  (757) 962-3511.

24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (757) 962-3511.
For medical emergencies or to report a fire, please dial 911.


Community Management Contacts



Denise Pons
Community Manager
(757) 962-3511
(757) 328-9398 (mobile)
[email protected]

Tyrone Hood
Facility Manager
(757) 962-3511
[email protected]

Donna Schraft
Customer Experience Specialist
(757) 962-3511
[email protected]

Danielle Moore
Customer Experience Specialist
(757) 962-3511
[email protected]


How can we help?

Fort Story Family Homes 3-Step Issue Resolution Process

Step 1

Identify Issue

Contact our local management/maintenance team.

Fort Story Family Homes
Mgmt. Office: 757.962.3511
Maintenance: 757.962.3511

Step 2

Incomplete or Not Satisfied?
Contact Management

Escalate the issue to our corporate management team.

Balfour Beatty Communities
BB Care Helpline: 877.253.6988

Step 3

Issue Unresolved

If expectations are still not being met, contact:

Government Family Housing Office
Fort Story: 757.878.6088
[email protected]